WHAT IS OUR RETURNS POLICY?
Customized products cannot be returned or exchanged, unless caused by our fault, then follow the return policy below:
A request for an exchange or return must be submitted within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any products that appear to have been worn, washed, or altered in any way will be refused. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of products at the time at which the return is received for processing.
HOW DO I ORGANISE A RETURN?
If you’ve met the above requirements, you may submit a Return Request through our customer email: support@durableworkshoes.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the products only.
ARE RETURNS FREE?
The shipping cost of returning item(s) to our warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested.